FAQs
ENGAGING. INNOVATIVE. FLEXIBLE.
The only time you will hear us say no, is when something is truly impossible.
You are welcomed to bring it on, so please, ask it all. We are only as great as our last big challenge!
What are first steps to booking an event?
We’ll connect to learn more about your goals, needs, and overall expectations. No two events are the same, so taking the time to learn more will benefit us all in the long run. After gathering more information, we’ll be able to provide you with a baseline quote and next steps to move forward.
How far out does an event need to be booked?
If decisions are made quickly and schedules align, we can be ready to go in 24 hours. Of course, the longer lead time, the better.
What on-site activations do you offer?
Hand-crafted painting, etching, illustration, and calligraphy. We have embroidery machines available as well. Please message us with any new ideas you may have!
Do we have to supply the product being customized?
Nope! Our full-service studio is here to work with you from ideation to product sourcing to delivery. We are happy to work with products provided by our clients as well.
Can you describe the on-site customer experience?
The attendee will be asked to fill out one of our personalization cards. With the design menu showcased on ipads assisted by an LRM team members, they will fill in their name, choice of font, color, etc. Once complete, they are free to leave and come back once their piece is dry or welcomed to watch us at work. If anyone has any questions regarding process or aesthetic choice, an LRM team member will be available to support.
Can the guests take home their piece that day?
That is always our goal!
How many guests can you manage?
We will scale the team according to how many attendees you expect. From 20 guests to thousands, we are built to support both small and large scale opportunities.
Do you travel?
Do you offer samples?
We are eager to dive in and explore all surfaces. With that said we will test out any surface we deem questionable. LRM leads with honesty and will never accept a project if the surface jeopardizes the quality of our work. If the initial product doesn’t work out, we will always work to creative problem solve other ways to move forward. Other than initial testing, additional pre-project work will incur a fee. All branded merchandise samples require a fee.
Can you explain your pricing structure?
While our events are priced at an hourly rate, our gifting is on a per project basis.
What are your one-off personalization capabilities?
From hand painting, etching, illustration, and calligraphy to embroidery, embossing, and screen printing, think of us as your full-service personalization atelier.
What is the turnaround time for gifting and mailers?
Depending on our production calendar, anywhere from 2-4 weeks with rush production flexible from 2-10 days.
Is there a minimum quantity?
No minimums required with bulk pricing available upon request.
Are there any surfaces that are unable to be customized?
We’d advise against patent leather, nylon, vinyl and silicone. They have yet to pass our extensive quality control testing.
What are first steps to commissioning my own luxury wearable artwork?
Click here to learn more!